Maintaining a Robust Customer/Supplier Database with Softools

On our travels with customers we came across an interesting challenge, for which we have a pragmatic and impactful answer.

The contact details of your customers/suppliers can become outdated quickly as people change roles or leave companies.

Still, companies rarely have processes in place to keep this information fresh.  Here’s where Softools can help. Easily configure an application that generates actions which are divided and assigned to the appropriate data owners responsible for validating the contact information. 

Custom stage/gate alerts track progress and ensure nothing is missed.  The audit trail gives management visibility of what tasks were completed, when, and by who to ensure accountability across a data cleansing framework. Users can be notified of any changes via email, SMS or Slack.

The benefits of an accurate and robust customer/supplier database are innumerous, including the ability to generate trustworthy insights and analytics, and optimal business correspondence costs. But, the primary benefit is ensuring opportunities are not missed due to inefficient communication.

When is the best time to perform this data validation process? We recommend these activities become a periodic process but should definitely be undertaken during a change of systems ahead of migrating data.

Are you about to embark on a systems migration? Do you need to implement a process to consistently validate your data? Whichever the need, get in touch!

Betty Crocker, IKEA and Softools?

What could US food company General Mills,  Swedish furniture giant IKEA and Softools have in common? The BBC recently published an article about economic behavior and psychology, specifically the idea that consumers experience higher levels of satisfaction from products they help create. Originally pioneered in the 1950s with General Mills’ Betty Crocker cakes and now dubbed the “Ikea effect”, this concept is truly the spirit of Softools! Except, rather than baking a cake or assembling your new desk, you can rapidly transform your business’s software use. We empower companies with a zero-code development tool, allowing them to construct process-improving business applications in their own image. Check out the full article here and see why dessert, furniture and software sometimes aren’t all that different.

GDPR

GDPR

Our hot topic for this month is GDPR as we are now just under a year away from these new regulations coming into place. In April 2016, the European Parliament adopted a new standard to improve data protection for individuals within the European Union (EU).  The GDPR does not simply apply to EU domestic business, but to companies worldwide that target their goods and services to European citizens.  The deadline for compliance is 25-May-2018, and fines for non-conformance will be as high as 4% of global turnover for the business.

In preparation we have put together a GDPR App Suite to provide a comprehensive solution for assessing compliance and managing actions to address areas of risk or non-compliance. The suite includes a Readiness Audit, a Data Flow audit, a Risk Calculator with a full Monte Carlo scenario analysis and a Mitigation Register. 

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Digital Transformation

Digital Transformation

Discussions with Business & Technology leaders over the last 12 months have revealed a very different set of challenges to the preceding period.  They talk of new opportunities arising from emerging technologies and the increasingly pivotal role of IT to business survival and growth, but they also talk about the complexity of their current infrastructure and how in an ideal world they would prefer to start with a blank canvas.

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