Operational Excellence

Businesses in all sectors face increasing competition where margins are tight, and over-stretched leaders constantly seek opportunities to drive effectiveness & efficiency.  However, current IT systems are often poorly designed, not integrated and difficult to use.  This suite of apps provides a complete solution to drive ‘excellence’ optimise supply chain activities and sustain improvements across your business.



Summary of solution

Business process applications for driving improvements in operational and financial performance across your business and extended supply chain.

In all business sectors, the effectiveness and efficiency of internal processes and external supply chain activities is critical to survival and growth.  Operational Excellence (OE) is a leadership philosophy that focuses on the application of industry best practices, principles, systems, and tools geared towards achieving sustainable improvements.  The focus of Operational Excellence OE is to drive ‘Excellence’ in all core business processes and a long-term change in organizational culture.  The approach embeds continuous improvement methods, such as Lean Manufacturing, Six Sigma, and Scientific Management.

OE Apps

The solution runs on the Softools secure and scalable web platform, and delivers a portfolio of business process ‘apps’ that enable you to:



Plan your overall OE approach, set a strategy for your OE program and agree Key Performance Indicators (KPIs) that are displayed in a Visual Dashboard and confirm whether you are on track


Assess current performance using various assessment and audit apps that identify areas of non-conformance, and identify the overall Performance Improvement Potential PIP


Improve performance through advanced problem solving, improvement projects, and OE Champions up and down the business


Govern the overall OE program and provide key Executives with the visibility and control they need